Warranty Policy and Procedure

1. Warranty Period:

The warranty period for overall unit is write on the PO or PI depends on different product. Normally, led aluminum profile is 3-5years. Led controller is 2-3years. Led strip light is 1-2years. Period start from production by Glite Electronics CO.,Ltd.

2. Warranty Range:

All products which is made by Glite Electronics CO.,Ltd
In warranty period, all of the defective products must be returned to the factory to be repaired or be replaced, or deduct from next order amount.

3. Warranty policies are as follows:

1) Customer is responsible to prepare the report of defective products. Provide necessary details to Glite to provide the defective. Glite company will analyze according customer’s report.

2) If the defection improvable, we will ask customer send back to our factory. Then we will improve it. After improve and testing, we will send back the product to customer.

3) If buyer/customer could repair by themselves, we will send part for repairing.

4) For the products which couldn’t repair but need to be replaced within the warranty period,. Glite will replace them with products which have the same specifications, and the replacing products have same rights as the original products; The original warranty period for the repaired or replaced products which are still in warranty period will not be extended.

5) Customer could also deduction the amount of defective quantity by agreement between us. At this case, both parties don’t need to repair the defective product.

4. Glite will not provide warranty of our product in the following cases:

1). Not properly usage according to the manual.

2). Beyond warranty period.

3). Caused by modification or repair by anyone except Manufacturer/Supplier or Manufacturer/Supplier designated person; or for tag or product identification markings have been altered or removed.

4). Not use the parts that were not manufactured by Manufacturer/Supplier.

5). Restructure to the product without the permission of Manufacturer/Supplier.

6). Product is damaged due to typhoon,flood, fire, earthquake, war and other un-resisted force 

5. Return and Freight:                        

Be sure confirmed with Glite and Buyer/customer before any return machine or parts.

* Within Warranty: 1) The customer is responsible for freight & insurance charges, includes custom Clearance charges when the equipment or parts is shipped to Glite for service.

 2) Glite are responsible for the freight & insurance charges from Glite to the customer.

* Exceed Warranty: The customer is responsible for any freight & insurance charges